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Personalized Jewelry

Help Center

Help Center

SHIPPING AND DELIVERY

Where do you Ship?

Currently We offer shipping to the next destination countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • China
  • Cyprus
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Qatar
  • Saudi Arabia
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay

PRIVACY AND SECURITY


MY ORDER

Changing Your Address
We will be more than happy to update your address with no additional fee if you placed your order in the last 4 hours.
Changing an Order After Placing it
We will be more than happy to update your order with no additional fee if you placed your order in the last 4 hours.
Cancelling an Order
We will be more than happy to cancel your order with no additional fee if you placed your order in the last 4 hours.
Order Shipped to Incorrect Address
If the address provided is wrong, a new item can be sent with a 15% Restocking Fee or you may contact the local post office for the option of rerouting the package to the correct address.

PAYMENT

How Do I Find My Purchase on my billing Statement?
You can find us next to the purchase amount under the name “Jewelry Website / Emily Heart”.
My Promotional Code Doesn’t Work. What Should I Do?
If your promotional code does not work, please contact customer service to resolve the issue.
Why am I unable to use more than 1 promotional coupon code?
Please note that only 1 promotional coupon / code / voucher can be used per purchase.
What should I do if I receive a ‘Payment didn’t go through’ message?
If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.
You can also use a different credit card or trying again a few hours later to proceed with the payment process.

RETURN AND REFUNDS

Chain Size Incorrect
If you were sent the wrong chain length by mistake, we will gladly send you a new chain which can easily replaced with a set of pliers.
If you ordered the wrong chain length, a new chain can be purchased. Customer Service will be more than happy to provide you the information on how to order a new chain.
Ring Size Incorrect
If you find that your ring size is incorrect, we will gladly offer a resizing up to one size for free! Please contact customer support and send us your ring back for a resize.
I received a damaged item
If you receive a damaged item, please contact Customer Service with a picture of the damaged item so that we can examine the issues and prevent further occurrences.
Once the picture is received, we will work to find a suitable solution for you.
Not Satisfied with Your Purchase
If you are not satisfied with your purchase, please contact customer service and send us a picture.
Also, please read our Return and Cancellation Policy.
Mistake Made in Order
If the mistake was made, please send us an email with all the details along with a picture of your order up to 4 hours since the order.
This will allow us to understand what happened and prevent this mistake from happening in the future.

HELPFUL INFORMATION

How Do I Place an Order?
Placing an order is super easy!
1) Select the jewelry you like and fill out the info box on the right with all the required details.
2) Once you are done adding all the details, click the “Add to Cart” button.
3) Once done selecting your items, click on “My Cart” to view your order.
4) Select your desired Shipping Method.
5) Click “Proceed to Checkout” button and finish your purchase on the secured page.
6) Once your purchase is complete, you will receive a confirmation email, so be on the lookout!

ABOUT Emily Heart (www.emilyheart.com)


CONTACT US

Do you have a question? A comment?
✉ CONTACT US (cust@emilyheart.com)